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Mary Beth Hazeldine/Becoming Management Material
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Becoming Management Material


Description
At its core, leadership means setting goals, lighting a path, and persuading others to follow. By accepting the challenge to lead, you come to realize that the only limits are those you place on yourself.

Objectives
After you complete this course, you will be able to define your role as a manager and identify how that role differs from other roles you have had, understand the management challenge and the new functions of management discover how you can prepare for and embrace the forces of change, identify ways to get you and your workspace organized and get a jump on the next crisis, identify your leadership profile and explore ways to use this knowledge to improve your success as a manager, enhance your ability to communicate with others in meetings and through presentations, and create an action plan for managing your career success.
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Contents

Welcome

Session One: Course Overview

Course Overview
Learning Objectives
Pre-Assignment
Pre-Assignment
Pre-Assignment
Pre-Assignment
Pre-Assignment
Pre-Assignment
Pre-Course Assessment

Session Two: About the Learning Organization

About the Learning Organization
What Is a Learning Organization?
Are You a Lifelong Learner?
Scoring

Session Three: Achieving Personal Mastery

Achieving Personal Mastery
What Is Personal Mastery?
Your Personal Vision, Part One
Your Personal Vision, Part Two
Our Personal Vision and Our Values
Step One: Identify Your Values
Step Two: Define Your Values
Step Three: Put It All Together

Session Four: Analyzing Our Mental Models

Analyzing Our Mental Models
Our Mental Models, Part One
Our Mental Models, Part Two
Mental Models in the Workplace
Strategies for Working with Mental Models
You Can Create New Mental Models!
The Ladder of Inference, Part One
The Ladder of Inference, Part Two
The Ladder of Inference, Part Three
The Ladder of Inference, Part Four
Reflection: Using Your Own Experiences as a Resource, Part One
Reflection: Using Your Own Experiences as a Resource, Part Two

Session Five: Achieving a Shared Vision

Achieving a Shared Vision
What Is a Shared Vision?

Session Six: Team Learning

Team Learning
Team Learning
Team Learning Diagram
Protocols for Skillful Discussion
Preparing the Ground for Skillful Discussion

Session Seven: Systems Thinking

Systems Thinking
Systems Thinking

Session Eight: Understanding Leadership

Understanding Leadership
About Leadership
Think About Your Leadership Style
Your Comfort Zone
Understanding Your Comfort Zone
Managing Performance, Part One
Managing Performance, Part Two
Servant Leadership
Onboarding and Orientation, Part One
Onboarding and Orientation, Part Two

Session Nine: Five Practices

Five Practices
Practice One: Challenge the Process
Practice Two: Inspire a Shared Vision
Practice Three: Enable Others to Act
Image Identification
Practice Four: Model the Way
Practice Five: Encourage the Heart
Practices in Practice

Session Ten: Building Trust

Building Trust
The Cycle of Trust and Performance
Trust Exercise

Session Eleven: Managing Change

Managing Change
About Change
Making Connections
Key Factors in Successful Change: Empathy
Key Factors in Successful Change: Participation
Key Factors in Successful Change: Communication
A Step-by-Step Plan for Change
Case Study: Getting More From the Last Hour

Session Twelve: The Four Room Apartment

The Four Room Apartment
The Four Room Apartment, Part One
The Four Room Apartment, Part Two
The Four Room Apartment, Part Three
The Four Room Apartment, Part Four

Session Thirteen: Time Management Tips and Tricks

Time Management Tips and Tricks
Getting Things in Order
Mastering E-mail, Part One
Mastering E-mail, Part Two
Mastering E-mail, Part Three
Time Management Tips
A Planning Checklist
Putting Plans into Action with Scheduling Aids
Organizing Your Work Area and Your Paperwork

Session Fourteen: Managers vs. Leaders

Managers vs. Leaders
Managers vs. Leaders, Part One
Managers vs. Leaders, Part Two

Session Fifteen: Learning and Thinking Styles

Learning and Thinking Styles
Learning Styles
Learning Styles Exercise
Thinking Styles
Learning and Thinking Styles Exercise

Session Sixteen: Influence Strategies

Influence Strategies
Common Influence Strategies, Part One
Common Influence Strategies, Part Two
Cialdini’s Six Strategies

Session Seventeen: Managing Relationships

Managing Relationships
The Relationship Cycle
Coaching Through Conflict, Part One
Coaching Through Conflict, Part Two
Coaching Through Conflict, Part Three
Preparing for Conflict, Part One
Preparing for Conflict, Part Two
Preparing for Conflict, Part Three
Managing Stress
The Positive Effect
Fifteen Steps for Dealing with Upset People
Five Tips for Dealing with Difficult People
Six Steps for Dealing with Angry People

Session Eighteen: A Simple Problem-Solving Process

A Simple Problem-Solving Process
Systematic Problem Solving
Personal Problems

Session Nineteen: Strategic Planning

Strategic Planning
SWOT Analysis
Individual Analyses

Session Twenty: Doing Delegation Right

Doing Delegation Right
What Is Delegation?
Definitions
Levels of Delegation
Breaking Down the Model
Delegation Case Study: Delegator
Delegation Case Study: Delegatee

Session Twenty-One: Criteria for Useful Feedback

Criteria for Useful Feedback
Giving Constructive Feedback, Part One
Giving Constructive Feedback, Part Two

Session Twenty-Two: Feedback Techniques

Feedback Techniques
Feedback Techniques, Part One
Feedback Techniques, Part Two
Case Study

Session Twenty-Three: Mastering Your Body Language

Mastering Your Body Language
Mastering Your Body Language, Part One
Mastering Your Body Language, Part Two

Session Twenty-Four: Meeting Management

Meeting Management
Preparing for Meetings
Reading the Reports
During the Meeting
Managing Meetings
Presentation Tips

Session Twenty-Five: Pumping up a Presentation

Pumping up a Presentation
Pumping up a Presentation

Session Twenty-Six: Personal Development

Personal Development
Personal Development Plan

Personal Action Plan

Personal Action Plan
Starting Point
Where I Want to Go
How I Will Get There

Course Summary

Course Summary
Recommended Reading List
Post-Course Assessment
Course Completion