Mary Beth Hazeldine/Body Language: Reading Body Language as a Sales Tool

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Body Language: Reading Body Language as a Sales Tool


Description
Body language can make or break our efforts to establish long, trusting relationships. Our body language can help to reinforce and add credibility to what we say, or it can contradict our words. This course can help you make sure your body language is sending the right message.


Objectives
In this course, you will learn how to interpret personal space, gestures, facial expressions, body movements, and posture. You’ll also learn how to send the right message with body language, dress, and personal interactions.

Contents

Body Language Reading Body Language as a Sales Tool

Session 1: Course Overview

Course Overview
Learning Objectives
Pre-Assignment
Pre-Course Assessment

Session 2: Body Language

Body Language
Making the Grade
Making the Grade
Looking into Ourselves

Session 3: Give Me Some Space!

Give Me Some Space!
Space Issues

Session 4: What’s Your Face Saying?

What’s Your Face Saying?
Smiles Say It All
Head Games
Micro Expressions
Tips to Try
The Eyes Have It
The Eyesbrows Have It Too

Session 5: What’s Your Body Saying?

What’s Your Body Saying?
Speaking with Your Hands
The Truth Plane
Tip
Getting a Leg Up
Getting a Leg Up
Tools of the Trade

Session 6: Pre-Assignment Review

Pre-Assignment Review
Review
Who Looks Really Engaged?
Who Looks Tired?
Who Looks Rushed?
Who Looks Neutral?
Putting it Together

Session 7: Mirroring and Leading

Mirroring and Leading
Creating Relationships
Introduction
Matching and Mirroring
Pacing
Scenario One
Scenario Two
Leading

Session 8: Monitoring Your Posture

Monitoring Your Posture
Looking at Your Posture
Working on Your Posture

Session 9: Dressing Up

Dressing Up
What Should I Wear?
Shoes
Sleeve Length
Observe
Buttons
Ironing

Session 10: Shaking Hands

Shaking Hands
Introduction
Degree of Firmness
Dryness of Hand
Depth of Grip
Duration of Grip
Eye Contact
Notes

Session 11: How Are You Doing?

How Are You Doing?
Making Connections
Scenario B
Scenario C
Scenario D

Session 12: A Personal Action Plan

A Personal Action Plan
Starting Point
Where I Want to Go
How I Will Get There

Summary

Summary
Recommended Reading List
Post-Course Assessment
Course Completion