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Mary Beth Hazeldine/Communication Strategies
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Communication Strategies


Description
Each day, we communicate with others through our spoken words, body language, and written communication. This course can show you how to make sure you are sending the right message.

Objectives
This course will teach you all about the various aspects of communication. You will learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, such as self-esteem, building relationships with others, and assertiveness.
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Contents

COMMUNICATION STRATEGIES

Communication Strategies

Session One: Course Overview

Course Overview
Learning Objectives
Pre-Assignment

Section Two: Creating Positive Relationships

Creating Positive Relationships
Ten Quick Wins
Making Connections, Part One
Making Connections, Part Two

Session Three: Growing Our Self-Awareness

Growing Our Self-Awareness
Do You Question Your Competence?
Developing Confidence

Session Four: Communication Basics

Communication Basics
Defining a Skilled Communicator
Making Connections

Session Five: Communication Barriers

Communication Barriers
Case Study: New Neighbors
Common Barriers
Applying the Answers
Being Mindful

Session Six: Asking Questions

Asking Questions
Asking Good Questions, Part One
Asking Good Questions, Part Two
Asking Good Questions, Part Three
Asking Good Questions, Part Four
Probing
Five Ways to Probe, Part One
Five Ways to Probe, Part Two
Pushing My Buttons

Session Seven: Listening Skills

Listening Skills
Can You Hear Me? Example One
Can You Hear Me? Example Two
Can You Hear Me? Example Three
Can You Hear Me? Example Four
Can You Hear Me? Example Five
How Do You Rate Your Listening Ability?
Scoring
Active Listening Skills, Part One
Active Listening Skills, Part Two
Responding to Feelings
Reading Cues
Demonstration Cues
Tips for Becoming a Better Listener
What is Said and What is Heard
Communication Situations

Session Eight: Body Language

Body Language
What Do Our Bodies Say? Part One
What Do Our Bodies Say? Part Two
What Do Our Bodies Say? Part Three
What Do Our Bodies Say? Part Four
The Signals People Send
Gestures

Session Nine: Communication Styles

Communication Styles
Dichotomies in Theory
Making Connections
Advantages and Disadvantages
Dichotomies in Action, Example One
Dichotomies in Action, Example Two
Dichotomies in Action, Example Three
Dichotomies in Action

Session Ten: Creating a Positive Self-Image

Creating a Positive Self-Image
Seven Things People Determine from Your Appearance
Pre-Assignment Review
Self-Evaluation, Part One
Self-Evaluation, Part Two

Session Eleven: Frame of Reference

Frame of Reference
Your Frame of Reference
Suspending Belief

Session Twelve: Techniques for the Workplace

Techniques for the Workplace
Prepare, Prepare, Prepare
Testing Our Theories, Situation One
Testing Our Theories, Situation Two
Delivering Your Message
Check for Understanding

Session Thirteen: Assertiveness

Assertiveness
Self-Attitude
Words to Watch Out For
Your Inner Self Talk
Persuasion
30 Ways to Persuade
Case Study: A Negative Image
I Messages
The Assertive Formula
Expressing Your No, Part One
Expressing Your No, Part Two
The Persistent Response
Guidelines for Saying No

Personal Action Plan

Personal Action Plan
Starting Point
Where I Want to Go
How I Will Get There

Course Summary

Course Summary
Recommended Reading List
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