Description Communication skills are at the heart of everything we do each day, whether at home, at work, or at play.  This course focuses on active listening, which encompasses the best of communication. Objectives In this course, you will learn what active listening is and what qualities active listeners have.  You'll also learn how to manage your body language, create a positive listening attitude, encourage co...

Description As a writer you want your readers to be sincerely interested and engaged in your writing.  If your message has been designed and executed effectively, you can capture your audience's full attention. Objectives After you complete this course, you will be able to make your writing clear, complete, concise, and correct, improve sentence construction and paragraph development, deal with specific business r...

Description Anger is a universal experience.  Managing anger productively is something that few individuals, organisations, and societies do well, even though it's an important component of being successful.  This course will give you some way to manage your anger as well as angry people. Objectives This course will help you identify how anger is affecting you.  You w8ill also learn about the anger process, trippe...

Description Have you heard the saying, “If you do what you've always done, you'll get what you've always gotten”? Appreciative Inquiry offers us a new, exciting way to solve problems and improve the places where we live, work, and play. ObjectivesIn this course, you will learn about the appreciative inquiry process. To begin, you’ll explore its fundamental principles and the 4-D model. You’ll also get a hands-on l...

DescriptionAt its core, leadership means setting goals, lighting a path, and persuading others to follow. By accepting the challenge to lead, you come to realize that the only limits are those you place on yourself. ObjectivesAfter you complete this course, you will be able to define your role as a manager and identify how that role differs from other roles you have had, understand the management challenge and th...

DescriptionThe most remarkable feats are accomplished by people working together. To become a successful leader, you need to understand how and why teams work well, and what makes teams falter. At all levels, from the newest to the most senior member of an enterprise, personal and organizational success depends on having the skills and knowledge to work successfully with others. ObjectivesTeamwork is essential in...

DescriptionBody language can make or break our efforts to establish long, trusting relationships. Our body language can help to reinforce and add credibility to what we say, or it can contradict our words. This course can help you make sure your body language is sending the right message. ObjectivesIn this course, you will learn how to interpret personal space, gestures, facial expressions, body movements, and po...

DescriptionTeams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations. ObjectivesAfter you complete this course, you will be able to understand the value of working as a team, develop team norms, ground rules, and team contacts, identify y...

DescriptionMore than ever, people are looking to connect with others and build relationships. In order to be successful as a salesperson, you must know how to create an experience that will help you connect with your customers. This course will help you build relationships for success in sales. ObjectivesThis course will teach you how to leverage customer-focused selling, identify what influences relationships, e...

DescriptionAyn Rand once said, “The man who does not value himself, cannot value anything or anyone.” This course will give you some techniques that can dramatically change how you feel about yourself and how you approach the world. ObjectivesIn this course, you will explore what self-esteem is and where low self-esteem comes from. You will also learn ways to build your self-esteem, get what you want, and make ot...

DescriptionEtiquette questions can be agonizing. Understanding the basics of business etiquette can give you that extra edge and help you stand out from the crowd. ObjectivesIn this course, you’ll learn all about business etiquette. First, you will learn tips for meeting new people, which includes a good handshake, knowing how to handle business cards, making small talk, remembering names, and crafting a good fir...

DescriptionWriting is just like any other skill: you need to learn, practice, and work at it to get good at it. This course will give you the basic tools you need to become a better writer. ObjectivesThis course will teach you the four C’s of writing: clear, concise, complete, and correct. You will also learn some of the fundamentals of good writing, including word agreement, active and passive voice, sentence co...

DescriptionTake a look in your wallet. How many points, rewards, and loyalty cards do you have? These are all examples of Customer Relationship Management (CRM) programs. What does your company offer to reward existing customers and gain new ones? ObjectivesThis course will teach you how to make a decision about the need for CRM, the benefits of CRM, and how to coordinate the base requirements for a CRM undertaking.

DescriptionCoaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed. This course will cover both of these essential skills. ObjectivesIn this course, you will learn how coaching and mentoring differ from each other. You will ...

DescriptionEach day, we communicate with others through our spoken words, body language, and written communication. This course can show you how to make sure you are sending the right message. ObjectivesThis course will teach you all about the various aspects of communication. You will learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, s...

DescriptionConflict is a necessary part of our personal growth and development. It only becomes an issue when the people involved cannot work through it. When this happens, negative energy can result, causing hurt feelings and damaged relationships. This course will teach you how to resolve conflict and gain positive results. ObjectivesIn this course, you will learn what conflict is all about. You will also learn...

DescriptionDo you get nervous when presenting at company meetings? Do you find it hard to make conversation at social events? Do you lock up in awkward social situations? If so, this course can help you conquer your nerves and speak confidently in public. ObjectivesTo begin this course, you’ll review some of the basics of communication. Then, you’ll learn how to make small talk, develop conversations, speak well,...

Description This course will help you develop your conversational leadership skills by focusing on meaningful conversations and communication. You will also learn about the World Café model, which you can use to foster input and conversation for any problem at hand. ObjectivesIn this course, you will learn about the fundamental elements of meaningful conversations, the four-I model of organizational conversation,...

DescriptionThis course will help you develop the skills necessary to create successful proposals by focusing on sources of funding, types of proposals, and how to write proposals that will meet the stated requirements. You will also learn about the all-important element of relationships and how to build and maintain them in a funding relationship. ObjectivesIn this course, you will learn how to locate potential f...

DescriptionThis course gives you a solid grounding in how you can play a role in creating a positive environment in your workplace. It shows you what a positive work environment is like and how you can help build one, whether you are an employee or a leader in the workplace. This course introduces you to various team player roles and responsibilities and then digs deep into the structure and flow of effective wor...

DescriptionWith increasing costs of health care, a shrinking workforce, and aging workers, a savvy workplace understands the value in supporting workers to improve their conditioning and to live a fitter lifestyle. This course will give you a framework to build a program from scratch and ways to enhance existing programs. ObjectivesTo begin this course, you will consider the benefits of workplace wellness program...

DescriptionToday, customers expect more from companies than ever before. This course is designed around six critical elements of customer service that create a unique experience for the people purchasing your products. ObjectivesThis course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this ...

DescriptionIn today’s society, we are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle in a particular way. This course will give you the ability to clearly reason through problems and to present arguments in a logical, compelling way. ObjectivesIn this course, you’ll learn what critical thinking is all about, what characteristics a critical thinker has, an...

DescriptionDealing with difficult people is something that most of us will experience at one time or another in our lives. We may encounter people who are inconsiderate, stubborn, indecent, unhappy, angry, or passive-aggressive. These encounters may happen only once with an individual, or we may have ongoing issues with people who behave in these ways. How should we act when this occurs? And what should we do whe...

DescriptionEffective delegation is one of the most valuable skills you can master. It reduces your workload while developing employee skills and preparing them for advancement. This course will explore the delegation process and give you the skills you need to start delegating effectively. ObjectivesThis course will teach you how delegation can make you more successful, ways that you can delegate, techniques for ...

DescriptionThink of an executive you admire. Chances are you admire them because of the figure they cut across the corporate and financial world. But that figure does not come about by mere chance, it is the product of hard work, experience, and cleverly crafted insight into what makes a good executive presence. You can avail yourself of a hint of those skills with this informative, enlightening, and engaging eLe...

DescriptionA great sales presentation does not demand that you have all the bells and whistles to impress the client with your technical skills. Rather, try impressing your clients with your knowledge of the products and services you sell, your understanding of their problems, and the solutions they need. Objectives This course will show you how to create a winning proposal, and how to turn it into a dynamite sal...

DescriptionEmotional intelligence, also called EQ, is the ability to be aware of and manage emotions and relationships. This course will help you develop your emotional intelligence to give you that extra edge in building relationships and connecting with others. ObjectivesThis course will introduce you to the history of emotional intelligence and what it’s all about. You’ll explore the most popular theories, inc...

DescriptionInnovation is what drives companies; by coming up with new and fresh ideas, companies are able to remain relevant and drive success. Learn how companies who are considered to be innovative conduct business, and how to foster innovation in your own organization.  ObjectivesAt the end of this course, you will be able to understand what fostering innovation means , learn what an innovative workplace looks...

DescriptionThere are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course examines the history and reality of the generation gap. ObjectivesDuring this course, you will consider whether defining the actual limits of each generation is most important, or whether the merits of people withi...

DescriptionLike any other personal challenge, time management requires a customized system that works for you. This course will give you a number of organizational tools and techniques to consider. At the end of the course, you will have a personal productivity plan that you can apply right away. ObjectivesTo start this course, you’ll explore what personal efficiency is all about, as well as useful attitudes and ...

DescriptionFeedback is an essential element for our growth and development. This course is designed to help workplace leaders learn how to provide feedback at any time that the message is due. ObjectivesIn this course, you will learn about the essential elements of feedback, important communication techniques, and a framework for informal and formal feedback. You’ll also learn some tips for receiving feedback.

DescriptionWe all have things we want in life. This course will show you how to take the things that you dream about and wish for, and turn them into reality. ObjectivesIn this course, you will create your personal vision, identify your values, and make a bucket list. From there, you’ll create goals with SPIRIT, set up support systems, learn how to deal with setbacks, and identify ways to get started on your jour...

DescriptionThis one-day course will prepare learners to develop a message and remain on topic when they are presenting that message. Topics covered include determining your target audience, and different ways to present your message.  ObjectivesLearn how to clarify your message and how to present it, successfully communicate your message, and ensure your listeners hear what you want to get across to them with the...

DescriptionWhen we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many ways and with great frequency. This course will teach you how to speak with influence and persuasion. ObjectivesIn this course, you will learn how to speak persuasively, communicate with confidence, build rapport, develop a strong presentation, and leverage storytelling. You’ll also recei...

DescriptionIn order to achieve results, you must master the art of bringing your unconscious thoughts to the surface. This course will give you the skills to do just that through neuro linguistic programming. ObjectivesThis introductory course will teach the basics of neuro linguistic programming (NLP). You’ll learn about key terms, the NLP presuppositions, the NLP senses, eye cues, enriched language, clean quest...

DescriptionMany times, employees are promoted to supervisory positions because of their experience with the company, but once in the new role, oftentimes they are not given the proper tools they need to manage their staff. This one-day course will help new supervisors learn how to lead their team, providing material and activities to develop skills in communication, coaching, and managing conflict, along with oth...

DescriptionWhether it’s asking about a sensitive subject, telling someone they have broccoli in their teeth or confronting a co-worker about their rude behavior, we all face difficult conversations from time to time. This course will give you a framework that you can use to help you work through tough situations. ObjectivesThis course will give you an eight-step process for a difficult conversation, as well as so...

DescriptionWhen things are extremely busy at work and you have your hands full with many tasks, having skills you can draw on is essential for peace of mind and growth. This course will give you ways to manage the pressure and maintain balance in your life. ObjectivesThis course will teach you about the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. ...

DescriptionMeetings come in all shapes and sizes, from major conventions to a quick huddle in an office hallway. This course will give you the skills to lead an effective meeting of any size. ObjectivesIn this course, you will learn how to prepare for meetings, develop agendas, lead a meeting, differentiate between process and content, use facilitation skills in a meeting, and manage difficult participants.

DescriptionIt’s no secret that employees who feel valued and recognized are more motivated, responsible, and productive. This course will help you create a more dynamic, loyal, and energized workplace. ObjectivesTo start this course, you will learn about some basic motivation theories. You will also learn about setting goals, identifying values, and ways to create a motivational climate.

DescriptionNeuro linguistic programming (NLP for short) is all about bringing your unconscious thoughts to the surface so that you can have real choice over how you interact with and respond to the world. Once you have completed “Introduction to Neuro Linguistic Programming,” take this course and learn how you can do more with NLP. ObjectivesThis course will teach you about anchoring, establishing congruency, dev...

Description Whether you’re negotiating a big deal with lots of money on the table or trying to get your child to agree to a reasonable bedtime, the principles are the same. This course will give you the skills that you need to become a successful negotiator. ObjectivesIn this course, you will learn about the different types of negotiation, the characteristics of a successful negotiator, and building win-win solut...

DescriptionWe’ve heard it all before: “Maybe some other time.” “Not today, thanks.” “Go away!” This course will give you some techniques to overcome objections and get the customer to say, “Sign me up!” ObjectivesIn this course, you will learn how to overcome objections, identify buying signals, and close the sale. You will also learn supporting skills, like building credibility, being observant, and communicatin...

DescriptionDespite all the natural decision making and problem-solving that we do, some people are very uncomfortable with having to make decisions. This course will show you how to find creative solutions with a process to identify options, research them, and then put things together in a way that works. ObjectivesIn this course, you will learn a three-phase problem-solving process that you can apply to any situ...

DescriptionThis course will teach you how to manage your thoughts, body language, nervousness, and speech patterns to present yourself professionally. You’ll also learn how to present at meetings, use the five-S pattern to prepare a good presentation, and punch up your presentation with visual aids. ObjectivesAfter you complete this course, you will be able to establish rapport with your audience, implement techn...

DescriptionIf you are a new speaker who feels nervous about the task at hand, or an experienced speaker who wants to learn more about being put on the spot, then this course is just for you. It focuses on speaking under pressure, which means being able to quickly organize your thoughts and being able to convey them meaningfully to your audience. ObjectivesThis course will take you through preparing an effective p...

DescriptionSelf-leadership combines taking responsibility for our outcomes, setting direction for our lives, and having tools to manage priorities. This course will cover all of these aspects and teach you how to make meaningful, empowered choices while taking action to get where you want to go. ObjectivesIn this course, you will explore the four pillars of self-leadership: knowing who you are, knowing what you d...

DescriptionThis e-learning version of Workplace Success: Seven Key Skills You’ll Need will enable you to identify the key skills that are critical for a positive impact on your career. Being able to identify these skills is going to allow you to see which ones you possess, which ones you should develop, and how they help in the workplace.  ObjectivesUpon completing this course, you are going to know approaches to...

A bundle of 55 Soft Skills Courses 

DescriptionPeople around the world are experiencing job burnout and stress in epidemic proportions. Many people feel that the demands of the workplace, combined with the demands of home, have become too much to handle. This course will give you some stress management techniques that you can apply right away. ObjectivesThis course will teach you some different ways to look at stress, ways to take care of yourself ...

DescriptionChange is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger. We can take concrete steps to make change more palatable by understanding people’s hesitation, enlisting the help of others, setting up plans, and managing stress...

DescriptionYour success as a manager is heavily influenced by how well your team operates and what kind of results they achieve. This course will give you some ways to develop a high-performing team and get the results you’re looking for. ObjectivesAfter you complete this course, you will understand how to apply the TORI model, Tuckman and Jensen’s five stages of team development, and Glenn Parker’s 12 characteri...

DescriptionTime is money, the saying goes, and lots of it gets lost in disorganization and disruption. This course will give you some ways to get organized and make the most of your time. ObjectivesIn this course, you will learn how to organize your workflow and office space, use your planner effectively, and delegate some of your work to other people.

DescriptionMore and more women are gradually making their way into positions of power in the workplace. Taking this course will empower you to more fully explore your virtues as a potential leader while looking at various examples of powerful women, and conducting exercises to enhance your skills. ObjectivesAt the end of this course, you will understand a brief history and evolution of women and leadership. You w...