Description Communication skills are at the heart of everything we do each day, whether at home, at work, or at play.  This course focuses on active listening, which encompasses the best of communication. Objectives In this course, you will learn what active listening is and what qualities active listeners have.  You'll also learn how to manage your body language, create a positive listening attitude, encourage co...

Description Have you heard the saying, “If you do what you've always done, you'll get what you've always gotten”? Appreciative Inquiry offers us a new, exciting way to solve problems and improve the places where we live, work, and play. ObjectivesIn this course, you will learn about the appreciative inquiry process. To begin, you’ll explore its fundamental principles and the 4-D model. You’ll also get a hands-on l...

DescriptionMore than ever, people are looking to connect with others and build relationships. In order to be successful as a salesperson, you must know how to create an experience that will help you connect with your customers. This course will help you build relationships for success in sales. ObjectivesThis course will teach you how to leverage customer-focused selling, identify what influences relationships, e...

DescriptionToday, customers expect more from companies than ever before. This course is designed around six critical elements of customer service that create a unique experience for the people purchasing your products. ObjectivesThis course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this ...

DescriptionTake a look in your wallet. How many points, rewards, and loyalty cards do you have? These are all examples of Customer Relationship Management (CRM) programs. What does your company offer to reward existing customers and gain new ones? ObjectivesThis course will teach you how to make a decision about the need for CRM, the benefits of CRM, and how to coordinate the base requirements for a CRM undertaking.

DescriptionDealing with difficult people is something that most of us will experience at one time or another in our lives. We may encounter people who are inconsiderate, stubborn, indecent, unhappy, angry, or passive-aggressive. These encounters may happen only once with an individual, or we may have ongoing issues with people who behave in these ways. How should we act when this occurs? And what should we do whe...