Description Communication skills are at the heart of everything we do each day, whether at home, at work, or at play.  This course focuses on active listening, which encompasses the best of communication. Objectives In this course, you will learn what active listening is and what qualities active listeners have.  You'll also learn how to manage your body language, create a positive listening attitude, encourage co...

Description Anger is a universal experience.  Managing anger productively is something that few individuals, organisations, and societies do well, even though it's an important component of being successful.  This course will give you some way to manage your anger as well as angry people. Objectives This course will help you identify how anger is affecting you.  You w8ill also learn about the anger process, trippe...

Description Have you heard the saying, “If you do what you've always done, you'll get what you've always gotten”? Appreciative Inquiry offers us a new, exciting way to solve problems and improve the places where we live, work, and play. ObjectivesIn this course, you will learn about the appreciative inquiry process. To begin, you’ll explore its fundamental principles and the 4-D model. You’ll also get a hands-on l...

DescriptionEtiquette questions can be agonizing. Understanding the basics of business etiquette can give you that extra edge and help you stand out from the crowd. ObjectivesIn this course, you’ll learn all about business etiquette. First, you will learn tips for meeting new people, which includes a good handshake, knowing how to handle business cards, making small talk, remembering names, and crafting a good fir...

DescriptionConflict is a necessary part of our personal growth and development. It only becomes an issue when the people involved cannot work through it. When this happens, negative energy can result, causing hurt feelings and damaged relationships. This course will teach you how to resolve conflict and gain positive results. ObjectivesIn this course, you will learn what conflict is all about. You will also learn...

DescriptionThis course gives you a solid grounding in how you can play a role in creating a positive environment in your workplace. It shows you what a positive work environment is like and how you can help build one, whether you are an employee or a leader in the workplace. This course introduces you to various team player roles and responsibilities and then digs deep into the structure and flow of effective wor...

DescriptionWith increasing costs of health care, a shrinking workforce, and aging workers, a savvy workplace understands the value in supporting workers to improve their conditioning and to live a fitter lifestyle. This course will give you a framework to build a program from scratch and ways to enhance existing programs. ObjectivesTo begin this course, you will consider the benefits of workplace wellness program...

DescriptionDealing with difficult people is something that most of us will experience at one time or another in our lives. We may encounter people who are inconsiderate, stubborn, indecent, unhappy, angry, or passive-aggressive. These encounters may happen only once with an individual, or we may have ongoing issues with people who behave in these ways. How should we act when this occurs? And what should we do whe...

DescriptionThink of an executive you admire. Chances are you admire them because of the figure they cut across the corporate and financial world. But that figure does not come about by mere chance, it is the product of hard work, experience, and cleverly crafted insight into what makes a good executive presence. You can avail yourself of a hint of those skills with this informative, enlightening, and engaging eLe...

DescriptionEmotional intelligence, also called EQ, is the ability to be aware of and manage emotions and relationships. This course will help you develop your emotional intelligence to give you that extra edge in building relationships and connecting with others. ObjectivesThis course will introduce you to the history of emotional intelligence and what it’s all about. You’ll explore the most popular theories, inc...

DescriptionThere are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course examines the history and reality of the generation gap. ObjectivesDuring this course, you will consider whether defining the actual limits of each generation is most important, or whether the merits of people withi...

DescriptionIn order to achieve results, you must master the art of bringing your unconscious thoughts to the surface. This course will give you the skills to do just that through neuro linguistic programming. ObjectivesThis introductory course will teach the basics of neuro linguistic programming (NLP). You’ll learn about key terms, the NLP presuppositions, the NLP senses, eye cues, enriched language, clean quest...

DescriptionNeuro linguistic programming (NLP for short) is all about bringing your unconscious thoughts to the surface so that you can have real choice over how you interact with and respond to the world. Once you have completed “Introduction to Neuro Linguistic Programming,” take this course and learn how you can do more with NLP. ObjectivesThis course will teach you about anchoring, establishing congruency, dev...

DescriptionThis e-learning version of Workplace Success: Seven Key Skills You’ll Need will enable you to identify the key skills that are critical for a positive impact on your career. Being able to identify these skills is going to allow you to see which ones you possess, which ones you should develop, and how they help in the workplace.  ObjectivesUpon completing this course, you are going to know approaches to...