As human beings, we often hunger for feedback. However, many people will tell you that when they do get feedback, it’s often because of something they have done wrong. This course is designed to help workplace leaders learn how to provide feedback any time that the message is due. Whether feedback is formal or informal, and whether it is provided to employees, peers, or someone else, there are ways that it can be structured to be effective and lasting.

This course will help participants learn why the way we deliver is feedback is important, how to deliver a message so that people accept it and make changes that may be needed, and how to accept feedback that we are offered.

We offer feedback to others all the time, although we may not do so consciously. Our verbal expressions, body language, and gestures all contribute to reflect what we are thinking, and the astute observer is able to figure out what we are really saying.

In this session,you’ll consider what feedback entails, and when to be ready to provide our feedback to others.

If you’re offering feedback to someone, we suggest that you apply the essentials of good communicators. Be clear, concise, complete, and correct in what you have to say so that things are conveyed the way you intend them to be.

In this session, you’ll learn the essential ingredients for sharing feedback in a way that is heard by others.

If you ask good questions, you can contribute to an environment where staff feel encouraged to think aloud, problem solve, and consider their own questions rather than your answers. You also encourage open feedback.

In this session, you’ll look at one of the essential techniques for all of us to master: that of asking questions that lead to thought and discussion. You will also consider how to manage your body language to support the message you are sending.

By now, you’ve probably realized that feedback is an absolutely essential communication skill, no matter what your role is in the workplace and whether you are a leader or not.

In this session,you’ll review six characteristics of effective feedback. This is a very helpful list to keep handy as you prepare for your feedback meetings, as well as coaching sessions.

Another skill that some of us need help with is being on the receiving end of feedback. These instructions can be helpful to teach your employees too, who may not have ever had a mentor show them that there are some elegant ways to roll with criticism, and to hear the message as it is intended rather than as an attack.

In this session, you’ll receive a quick tip list on how to accept criticism that is directed toward your own behavior.

We’ve spent lots of time telling you how to handle yourself in providing feedback, and now it’s your turn to get some additional practice. The case studies provided here are for you to work through and consider.

In this session,you’ll apply the characteristics of good feedback and the frameworks that we discussed to some real life examples. If possible, grab a friend or two and act out the scenarios provided.

Now that you have completed this course on Giving Effective Feedback, how will you use the things you have learned? Creating a personal action plan can help you to stay on track, and on target. When you take responsibility for yourself and your results, you get things done.

In this session, you will be asked questions to help you plan your short-term and long-term goals. This final exercise is a way for you to synthesize the learning that you have done, and to put it into practice.