There have been a number of studies that identify the key skills that workers need to be successful. Various studies call them different things - critical employability skills, soft skills, or transferrable skills. Regardless of the name these skills are critical for workplace success. Eight of the most commonly identified skills are: Being a Productive Team Member, Flexibility, Problem Solving, Resourcefulness, Giving and Receiving Feedback, Self-Confidence, Creative Thinking and Emotional Intelligence. Many of us possess one or more of these attributes already and perhaps all of them. Luckily these skills can be improved upon through training.

This course looks to take you from where you are now to a new level of understanding for the key skills that will help to make you successful at work.

An important skill for the workplace is being a team player.

In this session, you will complete a Team Roles and Responsibilities Questionnaire to determine what kind of team player you are. Then you will look at a number of guidelines to being an effective team member.

Workplaces experience change to such a degree that change has become a new norm. This means that to be successful at work you need to change tolerant and flexible in your approach to work.

In this session, you will complete a Change Tolerance Exercise to see how change tolerant you are. Then you will explore how to become flexible no matter where you fall on the tolerance scale.

At work you will be required to solve problems almost every day. Some problems will be small but some will be larger and more complex. It is good to have a process that you can rely on to solve these problems.

In this session, you will define what a problem is and look at ways to approach problems. As well, you will be introduced to eight essentials to defining a problem and will try your hand at some actual problem solving.

In this session, you will learn about the danger of the self-fulfilling prophecy followed by an exploration of characteristics of resourcefulness.

In this session, you will examine ways to give and receive feedback and experience feedback through feedback interviews and a simulated feedback session.

In this session, you will learn what behaviors are associated with high and low self-confidence and will look at a three-step process that can be used to increase your own self-confidence.

The ability to think creatively is becoming more and more important in the workplace.

In this session, you will learn about brainstorming as a method for creative thinking and look at some of its limitations. Then you will look at some other methods that can be used for creative thinking.

Social and emotional intelligence involves understanding your feelings and behaviors, as well as those of others, and applying this knowledge to your interactions and relationships.

In this final session, you will explore the history of social and emotional intelligence and look at Daniel Goleman’s five interrelated sets of Social and Emotional Competencies and their importance in workplace success.