DescriptionThe most remarkable feats are accomplished by people working together. To become a successful leader, you need to understand how and why teams work well, and what makes teams falter. At all levels, from the newest to the most senior member of an enterprise, personal and organizational success depends on having the skills and knowledge to work successfully with others. ObjectivesTeamwork is essential in...

DescriptionTeams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations. ObjectivesAfter you complete this course, you will be able to understand the value of working as a team, develop team norms, ground rules, and team contacts, identify y...

DescriptionEach day, we communicate with others through our spoken words, body language, and written communication. This course can show you how to make sure you are sending the right message. ObjectivesThis course will teach you all about the various aspects of communication. You will learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, s...

DescriptionConflict is a necessary part of our personal growth and development. It only becomes an issue when the people involved cannot work through it. When this happens, negative energy can result, causing hurt feelings and damaged relationships. This course will teach you how to resolve conflict and gain positive results. ObjectivesIn this course, you will learn what conflict is all about. You will also learn...

DescriptionThis course gives you a solid grounding in how you can play a role in creating a positive environment in your workplace. It shows you what a positive work environment is like and how you can help build one, whether you are an employee or a leader in the workplace. This course introduces you to various team player roles and responsibilities and then digs deep into the structure and flow of effective wor...

DescriptionYour success as a manager is heavily influenced by how well your team operates and what kind of results they achieve. This course will give you some ways to develop a high-performing team and get the results you’re looking for. ObjectivesAfter you complete this course, you will understand how to apply the TORI model, Tuckman and Jensen’s five stages of team development, and Glenn Parker’s 12 characteri...